Terms and Conditions
Effective Date: 25th March 2025
Website: https://thomthom.io
These Terms and Conditions apply to all purchases made through thomthom.io, operated by Thom Distribution, Transmolenlaan 12, 3447GZ Woerden, The Netherlands. By using this website or placing an order, you agree to the following terms unless otherwise required by mandatory law.
1. Business Information
Thom Distribution
Transmolenlaan 12
3447GZ Woerden
The Netherlands
Email: [email protected]
2. Use of Products
All products sold by Thom Distribution are intended for external use only, such as DIY soap crafting, incense, or botanical decoration. Products are not intended for human or animal consumption. Misuse is prohibited and voids any liability.
3. Eligibility
You must be at least 18 years old to purchase from this website and legally allowed to receive such products in your country. You agree to comply with all applicable local laws and regulations.
4. Orders and Pricing
- All prices include VAT (where applicable).
- Prices and product availability are subject to change without notice.
- Orders are only binding upon confirmation via email.
- Items in your cart are not reserved until your order is completed.
5. Payment Methods
We accept secure payments via third-party payment providers (e.g., credit card, bank transfer). Payment methods available at checkout depend on your location.
6. Shipping & Delivery
We ship within the EU and UK. Shipping costs and delivery options are shown at checkout. Customs delays or confiscations are not our responsibility. It is your responsibility to ensure that the product is legal to import into your country.
7. Right of Withdrawal
Under EU and UK law, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, contact us at [email protected]. You then have another 14 days to return the unused and unopened product at your own expense. If returned in acceptable condition, we will issue a full refund within 14 days of receipt.
Exceptions: Opened, used, or unsealed items are non-returnable for hygiene and integrity reasons.
8. Complaints & Returns
If you received a defective or incorrect product, contact us within 7 days. If your complaint is valid, we will replace the item or offer store credit. Return shipping will be reimbursed if the return is due to our error.
9. Legal Responsibility
- You bear all responsibility for ensuring compliance with local laws when importing our products.
- We are not responsible for customs seizures or legal issues in your country.
- Our liability is limited to the purchase price of the goods you ordered.
- Force Majeure: We are not responsible for delays or non-performance due to circumstances beyond our control.
10. Intellectual Property
All website content including logos, images, product descriptions, and branding is the intellectual property of Thom Distribution or its partners and may not be used without permission.
11. Changes to Terms
These terms may be updated periodically. The version in effect at the time of your purchase shall apply.
12. Contact
For any inquiries, contact us at:
Email: [email protected]
13. Model Withdrawal Form (EU & UK)
If you wish to withdraw from your purchase, you may use the following form:
Model Withdrawal Form To: Thom Distribution Transmolenlaan 12 3447GZ Woerden The Netherlands Email: [email protected] I hereby give notice that I withdraw from my contract of sale of the following goods: - Product(s): [Insert product name(s)] - Order number: [Insert order number] - Ordered on: [Insert date] - Received on: [Insert date] Name: [Insert full name] Address: [Insert address] Email: [Insert email address] Signature (if sent on paper): Date:
Legal Notice & Disclaimer
The following legal notes apply to all purchases, use of the website, and interaction with Thom Distribution:
1. Legal Compliance
Products are compliant with Dutch and EU legislation. The customer is solely responsible for ensuring products are legal in the destination country.
2. Product Use
All products are intended solely for technical or decorative use such as soap crafting. They are not food, feed, supplements, or intended for ingestion in any form. Misuse of the products is a violation of our terms and may be subject to legal consequences.
3. Limitation of Liability
- We are not liable for misuse or misrepresentation of products.
- We are not liable for damage caused by third parties, customs, or user error.
- Our total liability is limited to the value of your order.
4. Force Majeure
We are not responsible for failure or delays caused by circumstances outside our control, including but not limited to natural disasters, government intervention, supply chain disruption, or war.
5. Final Sale & Refusals
We reserve the right to cancel or refuse any order if misuse is suspected or if required by law. Final sale items are non-refundable.
If you have questions about legal use, import regulations, or safety, please consult your local authority before ordering.